Privacy Policy & Legal Information

Privacy Protection

Protecting your personal data is our top priority. When you contact us by email, your information will be stored for up to six months to process your inquiry and respond to follow-up questions. Your data will not be shared without your explicit consent.

Cookies

Our website uses cookies—small text files stored on your device by your browser. These cookies do no harm but help us improve the user experience. Some cookies remain on your device until manually deleted, allowing your browser to recognize the site on your next visit. You can configure your browser to notify you about cookie settings or allow them individually. Disabling cookies may limit website functionality.

Google Analytics

This website uses Google Analytics, a service provided by Google Inc., to analyze website usage. Google Analytics uses cookies to collect information about user behavior, which may betransmitted to and stored on Google servers—including servers outside the EU. The data is used to evaluate website use, create reports, and improve our services. Google may share this data with third parties if legally required or when acting on Google’s behalf. You can prevent cookiestorage by adjusting your browser settings. By using this website, you consent to the data processing described above by Google.

Terms & Conditions

Participation Requirements & Equipment

Each participant is responsible for their own health suitability and equipment. The guide must check participants’ equipment before the tour. Insufficient equipment or obvious lack of preparation may result in exclusion without refund. Participants are obliged to provide truthful information about their experience and fitness during registration.

Tour Conduct & On-Site Decisions

Despite careful planning, reaching the planned goal (e.g., a summit) cannot be guaranteed. Decisions regarding route selection, breaks, cancellation or continuation of the tour, and the use of special equipment (e.g., rope, crampons) are at the sole discretion of the guide. For safety reasons, the guide’s instructions must be strictly followed. The guide assumes no liability for disregard of these instructions.

Safety & Personal Responsibility

Alpine activities involve risks. No claims can be made for weather-related changes, avalanche danger, rockfall, or other alpine hazards, including resulting tour cancellations. Damage or loss of rented equipment beyond normal wear is to be compensated by the participant.

Liability & Insurance

The guide holds a legally required liability insurance covering personal injury, property, and financial damage. Liability for slight negligence is excluded. Claims for loss of enjoyment or similar damages are excluded. Participation is at your own risk. A high level of caution and personal responsibility is expected. No liability is accepted for risks related to alpine hazards (e.g., falls, avalanches, cold, crevasses, sudden weather changes).

Contract & Booking

A contract is concluded once there is agreement on the tour, fees, date, and participant number—regardless of whether the booking is made in writing, verbally, or by phone. Anyone registering multiple participants acts as the contractual partner and is liable for the total amount. Changes to the schedule due to weather or unforeseen events are reserved.

Minimum Participants & Guide Cancellation

The event requires the minimum number of participants stated in the offer. If the minimum is not reached, the guide reserves the right to cancel the contract up to 7 days before the event. Payments already made will be fully refunded. Alternatively, a new offer with adjusted conditions can be proposed. The guide may cancel the contract if unusual or unforeseen events (e.g., natural disasters, government orders) prevent the tour. In such cases, the guest will be charged for expenses incurred up to that point. Insurance CoverageBesides the guide’s liability insurance, participants must ensure they have adequate insurance coverage (e.g., accident, cancellation, rescue costs). Especially rescue or helicopter evacuations can incur significant costs not covered by statutory health insurance. Appropriate insurance is strongly recommended.

Cancellation Policy

Fees apply for cancellations as follows:

• Up to 30 days before start: €100 processing fee

• 29–19 days before start: 30% of booking amount

• 18–7 days before start: 75% of booking amount

• From 6 days before start: 100% of booking amount

Additional costs (e.g., for huts, hotels, heliskiing) are also the responsibility of the participant.

Date changes are considered cancellations followed by new bookings.

Data Protection & Use of Images

The guide is authorized to store and process personal data for contract purposes. The guest agrees that photos and videos taken during the tour may be used for promotional purposes. Guests may object to the use of images for advertising at any time. Withdrawal of consent is possible at any time. Personal data are stored